Two investors who made the move

Somerset’s thriving £9billion economy has a vibrant business community. With around 20,000 companies running successful businesses in Somerset, the county has one of the strongest rural economies in the country and provides plenty of opportunity for those working in the professional services industries.


In 2013, Somerset 3D helped telecommunications company Easynet relocate its London customer service operation to Somerset, including several of its London-based employees. An award winning firm in the global technology industry, Easynet already had one office in Somerset but wanted to reduce its overheads across the business. Its London call centre was expensive to run and the lower commercial property prices and higher staff retention in Somerset made it particularly appealing. (Picture, right: Easynet, Shepton Mallet)

As part of Somerset 3D’s tailored service, Investment Manager Gerard Tucker met with some of Easynet’s London-based employees who were considering relocating with the business, providing information on topics such as the cost of living, schooling in Somerset, transport connections and more. This is a good example of how Somerset 3D responds in a bespoke way to individual business needs, as all businesses have different priorities and requirements.

Easynet has since opened a new Centre of Excellence in Shepton Mallet, enabling the company to bring together all UK customer operations functions including sales support, billing and collections, service delivery and service assurance, creating around 70 new jobs in the area. Further business development is anticipated for this group.


Meanwhile, South West financial claims management company EMCAS turned to Somerset 3D for assistance when looking to expand the business. The company specialises in reclaiming consumers’ money when they have been mis-sold financial products such as endowments, PPI, savings and investments. It has helped more than 430,000 people reclaim over £350million since its inception in 2003.

Somerset 3D provided the firm with information on five premises that met with their requirements for size and access. One of the premises had the appropriate infrastructure in place, meaning EMCAS could set up business quickly and efficiently. 40 new jobs have been created since the relocation, while the company’s new premises in Taunton also has space to allow for future growth. (Picture, right: Chief Executive of EMCAS, Craig Bernhardt)

Commenting on the move, Chief Executive of EMCAS, Craig Bernhardt, said, “Taunton was chosen early on in our expansion planning process because of its diverse and readily available pool of talent. It is also close to our other offices in Torquay, Paignton and Exeter. We then set out to find somewhere that was near the heart of the town, close to local amenities and easy to reach by public transport. East Reach House satisfied all of these requirements and we and have since created a working environment that will help all of our new employees thrive.”

At Somerset 3D, we provide independent, bespoke assistance, free of charge, to businesses wishing to relocate. We can help you find the right part of Somerset and the right commercial property to suit your business, as well as making those all-important introductions to the local business community.

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